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Crawford & Company Reports 2013 Third Quarter Results

 

Date: November 4, 2013
                                                                                                            From: Jeffrey T. Bowman
                                                                                              Chief Executive Officer

Crawford & Company Reports 2013 Third Quarter Results

Affirms Full-Year EPS Guidance

Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA and CRDB), the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the third quarter ended September 30, 2013.

Third Quarter Financial Highlights

  • Americas segment revenues increase 12%
  • Broadspire segment revenues increase 6%
  • Diluted earnings per CRDB share of $0.24, down from $0.33 in 2012
  • Company affirms and updates certain aspects of its full-year guidance

 Consolidated Results
Third quarter 2013 consolidated revenues before reimbursements totaled $293.3 million, a decrease of 3% from $302.1 million in the 2012 third quarter. Third quarter 2013 net income attributable to shareholders of Crawford & Company was $13.4 million, decreasing 26% from $18.2 million in the 2012 third quarter. Third quarter 2013 diluted earnings per share were $0.25 for CRDA and $0.24 for CRDB, compared with diluted earnings per share of $0.33 for both CRDA and CRDB in the prior-year quarter.

Consolidated operating earnings, a non-GAAP financial measure, totaled $26.3 million in the 2013 third quarter, decreasing 20% from $33.0 million in the 2012 third quarter.

 Balance Sheet and Cash Flow

Crawford & Company's consolidated cash and cash equivalents position as of September 30, 2013 totaled $51.1 million compared with $71.2 million at December 31, 2012 and $66.4 million at September 30, 2012. 

The Company used $9.5 million of cash in operations during the first nine months of 2013, compared with cash provided by operations of $10.3 million during the first nine months of 2012, reflecting an increase in working capital during 2013.


Management's Comments

Mr. Jeffrey T. Bowman, chief executive officer of Crawford & Company, stated, "Our third quarter 2013 consolidated operating earnings were in line with our expectations although they declined from last year's third quarter figures. The reported decline in revenues was due to anticipated decreases in our EMEA/AP and Legal Settlement Administration segment results, as we are winding down two significant special projects within these operations. These results were partially offset by improved performance in our Americas and Broadspire operations. 


"The Americas segment saw the benefit of activity from an increase in weather-related claims in our Canadian market during the 2013 third quarter. This helped generate solid year-over-year improvement in this segment, with the quarter producing a 10% operating margin driven by the increased claim activity.


"In the Broadspire segment, we saw a continued improvement in operating profitability during the 2013 third quarter. We are pleased with the progress being made in this important business segment, which is reporting positive operating earnings year-to-date and is more than $5.0 million ahead of last year at this time. We continue to be focused on driving ongoing operating improvements in Broadspire and remain optimistic that we will show sustained operating profitability as we close 2013.


"We expected our EMEA/AP segment results to show a decline during the current quarter as compared to the 2012 period, when we were more heavily engaged in the ongoing handling of claims arising from the 2011 catastrophic flood losses in Thailand. We are finalizing the remaining claims associated with this special project and this is reflected in the current quarter's lower operating results. 


"Our Legal Settlement Administration segment continued to be engaged responding to the Deepwater Horizon class action settlement project, as well as a number of other class action and bankruptcy matters. We are engaged in administering a meaningful amount of non-Gulf related work, which is a positive in this business segment. We expect operating activity in this segment to taper for the remainder of 2013, as the Gulf-related work continues to wind down."


Mr. Bowman concluded, "We were pleased to see more balanced consolidated operating results during the 2013 third quarter, as all of our segments produced positive operating earnings. We our driving our Company to create long-term shareholder value and see our results thus far this year as evidence of this. Based on our outlook for the remainder of the year, we are affirming and updating certain aspects of our annual guidance for the full year 2013."



Segment Results

Certain marketing functions that were previously included in each segment are now included in our corporate administrative costs and allocated back to the segments. The results of prior periods have been revised to conform to the current presentation.


Americas

Americas revenues before reimbursements increased 12%, to $95.9 million in the third quarter of 2013, compared with $85.9 million in the 2012 third quarter. Operating earnings improved from $6.5 million in the 2012 third quarter to $9.7 million in the 2013 third quarter, representing an operating margin of 8% and 10% in the 2012 and 2013 periods, respectively. Changes in foreign exchange rates reduced our Americas revenues in the third quarter of 2013 compared with the prior year period by approximately 2%, but had a negligible impact on operating earnings.


EMEA/AP

Third quarter 2013 revenues before reimbursements for the EMEA/AP segment totaled $84.0 million, a 12% decrease from $95.9 million in the 2012 third quarter. EMEA/AP operating earnings were $4.3 million in the 2013 third quarter, a decrease of 67% from 2012 third quarter operating earnings of $13.0 million. The operating margin decreased from 14% in the 2012 period to 5% in the 2013 period. Changes in foreign exchange rates reduced our EMEA/AP revenues in the third quarter of 2013 compared with the prior year period by approximately 2%, but had a negligible impact on operating earnings.


Broadspire

Broadspire segment revenues before reimbursements were $63.3 million in the 2013 third quarter, increasing 6.0% compared with $59.8 million in the 2012 third quarter. Broadspire recorded operating earnings of $1.9 million in the 2013 third quarter, representing an operating margin of 3%, compared with an operating loss of $0.2 million in the 2012 third quarter.


Legal Settlement Administration

Legal Settlement Administration revenues before reimbursements were $50.1 million in the 2013 third quarter, compared with $60.6 million in the 2012 third quarter. Operating earnings were $10.2 million in the 2013 third quarter, decreasing 35% from $15.6 million in the 2012 third quarter, with the related operating margin decreasing from 26% in the 2012 period to 20% in the 2013 period.  The segment's awarded project backlog approximated $117.0 million at September 30, 2013, compared with $118.0 million at September 30, 2012.



2013 Guidance

Crawford & Company is affirming and updating certain aspects of its full year 2013 guidance as follows:


  • Consolidated revenues before reimbursements between $1.13 and $1.15 billion.
     
  • Consolidated operating earnings between $95.0 and $99.0 million.
     
  • Consolidated cash provided by operating activities between $50.0 and $55.0 million.
     
  • Consolidated net income attributable to shareholders of Crawford & Company on a GAAP basis between $51.5 and $54.0 million, or $0.90 to $0.95 diluted earnings per CRDB share.

To a significant extent, Crawford's business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.


Conference Call

Crawford & Company's management will host a conference call with investors on Monday, November 4, 2013 at 3:00 p.m. EST to discuss third quarter 2013 results. The call will be recorded and available for replay through November 18, 2013. You may dial 1-855-859-2056 (404-537-3406 international) to listen to the replay. The access code is 87285900. Alternatively, please visit our web site at www.crawfordandcompany.com for a live audio web cast and related financial presentation.


Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of income.


Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP.  We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings (loss) including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges and credits, income taxes, and net income or loss attributable to noncontrolling interests. The reconciliation of operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis is presented below.


Unallocated corporate and shared costs and credits represent expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments but are included in our financial performance measure of consolidated operating earnings.


Income tax expense, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our consolidated or segment operating earnings (loss) because they are managed on a corporate-wide basis. Income tax expense is calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and varies significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis. 


Special charges and credits may arise from events (such as expenses related to restructurings, losses on subleases, etc.) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis.


 Following is a reconciliation of segment and consolidated operating earnings (loss) to net income attributable to shareholders of Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented (in thousands, except percentages): 


Quarter ended Nine months ended
September 30, 2013 % Margin September 30, 2012 % Margin September 30, 2013 % Margin September 30, 2012 %
Margin
Operating Earnings (Loss):
Americas $ 9,718 10 % $ 6,534 8 % $ 17,355 7 % $ 7,429 3 %
EMEA/AP 4,272 5 % 12,954 14 % 19,486 8 % 30,267 11 %
Broadspire 1,884 3 % (202 ) - % 4,475 2 % (573 ) - %
Legal Settlement Administration 10,171 20 % 15,639 26 % 38,714 23 % 42,114 25 %
Unallocated corporate and shared costs and credits, net 275 - % (1,966 ) (1 )% (5,355 ) (1 )% (7,930 ) (1 )%
Consolidated Operating Earnings 26,320 9 % 32,959 11 % 74,675 8 % 71,307 8 %
Deduct:
Net corporate interest expense (1,519 ) (1 )% (2,229 ) (1 )% (4,762 ) (1 )% (6,785 ) (1 )%
Stock option expense (279 ) - % (77 ) - % (652 ) - % (322 ) - %
Amortization expense (1,593 ) (1 )% (1,546 ) (1 )% (4,783 ) (1 )% (4,744 ) (1 )%
Special charges - - % (333 ) - % - - % (2,794 ) - %
Income taxes (9,221 ) (3 )% (10,237 ) (3 )% (24,221 ) (3 )% (21,213 ) (2 )%
Net income attributable to non-controlling interests (303 ) - % (322 ) - % (105 ) - % (744 ) - %
Net income attributable to shareholders of Crawford & Company $ 13,405 5 % $ 18,215 6 % $ 40,152 5 % $ 34,705 4 %

 Further information regarding the Company's financial position, operating results, and cash flows for the quarter and nine months ended September 30, 2013 is shown on the attached unaudited condensed consolidated financial statements.


 About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.


The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.


Earnings per share may be different between CRDA and CRDB due to the payment of a higher per share dividend on CRDA than CRDB, and the impact that has on the earnings per share calculation according to generally accepted accounting principles. References in this release are generally only to CRDB, as that presents a more dilutive measure.



This press release contains forward-looking statements, including statements about the financial condition, results of operations and earnings outlook of Crawford & Company.  Statements, both qualitative and quantitative, that are not historical facts may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws.  Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations.  Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made.  Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made.  For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company's reports filed with the SEC and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

 

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