news
View printer-friendly version < Go back
Crawford & Company Reports 2016 First Quarter Results, Reaffirms and Updates 2016 Guidance

Press Release
CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000
FOR IMMEDIATE RELEASE

Crawford & Company Reports 2016 First Quarter Results
Reaffirms and Updates 2016 Guidance

ATLANTA, GA. (May 9, 2016) -- Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA and CRDB), one of the world's largest independent providers of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the first quarter ended March 31, 2016.

The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock (CRDA) than on the voting Class B Common Stock (CRDB), subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of CRDA must receive the same type and amount of consideration as holders of CRDB, unless different consideration is approved by the holders of 75% of CRDA, voting as a class.

First Quarter 2016 Summary

  • Revenues before reimbursements of $277.2 million, down from $287.8 million for first quarter of 2015
  • Net income attributable to shareholders of $8.6 million, up from net income of $3.0 million in the same period last year
  • Restructuring and special charges of $2.4 million pretax, or $0.03 per diluted share, after-tax
  • Diluted earnings per share of $0.16 for CRDA and $0.14 for CRDB, compared with $0.06 for CRDA and $0.04 for CRDB in the prior year quarter
  • Diluted earnings per share of $0.19 for CRDA and $0.17 for CRDB on a non-GAAP basis in the 2016 period, before restructuring and special charges
  • Consolidated operating earnings, a non-GAAP financial measure, were $21.7 million in the 2016 first quarter, compared with $10.7 million in the 2015 period
  • Consolidated adjusted EBITDA, a non-GAAP financial measure, was $30.1 million in the 2016 first quarter, compared with $19.4 million in the 2015 period.

Mr. Harsha V. Agadi, interim chief executive officer of Crawford & Company, stated, "We are very pleased with our first quarter results as our expense reduction plan drove strong margin expansion and earnings growth despite lower revenues from the expected decline in our Garden City Group segment as well as foreign exchange headwinds due to a stronger dollar. We remain focused on transforming Crawford into a business with more predictable financial results and growth regardless of the market backdrop. Our performance this quarter is an early indication that the initiatives put in place through the second half of 2015 have positioned Crawford to successfully achieve our goals."

"Looking at our first quarter results in more detail, our U.S. Services, International and Broadspire segments all showed solid improvement versus the year ago period, with margins and operating earnings all more than doubling. Our U.S. Services segment delivered operating margins in excess of 15% driven by the continued growth in our Contractor Connection service line. Our Broadspire segment also experienced robust results as operating margins exceeded 11%. Increased utilization in our medical management service line and higher average case values were the primary drivers of the Broadspire segment strong results. Our International segment has shown a nice turnaround to start the year driven by benefits from the cost reduction plan combined with an improvement in UK claims activity."

Mr. Agadi concluded, "While our overall first quarter results show a significant improvement, we are not yet where we need to be. The management team and I are focused on instilling a culture of growth within the Company and are excited with the cross selling initiatives that are beginning to take place. This represents a significant, untapped potential and we are excited with the opportunities in front of us as we continue to build a robust sales funnel. Looking forward, we are positioning our Company to create long-term shareholder value by focusing on profitable growth and leveraging the Company's numerous global resources. Additionally, in order to provide our investors with enhanced information on our corporate performance, we are introducing a consolidated non-GAAP adjusted EBITDA measure in addition to our existing performance measures and will include this within our guidance going forward along with the required reconciliations to the nearest GAAP based performance measure."

Segment Results for the First Quarter

U.S. Services

U.S. Services revenues before reimbursements were $58.5 million in the first quarter of 2016, increasing 3% from $56.7 million in the first quarter of 2015. The revenue increase was primarily due to an increase in U.S. Contractor Connection revenues, partially offset by a reduction in U.S. Claims Services revenues. Operating earnings were $9.1 million in the 2016 first quarter, compared with $4.2 million in the first quarter of 2015, representing operating margins of 15% and 7% in the 2016 and 2015 periods, respectively.

International

First quarter 2016 revenues before reimbursements for the International segment totaled $117.5 million, compared with $124.0 million in the 2015 first quarter. This decrease was due to a reduction in claim activity and changes in foreign exchange rates which negatively impacted revenues by approximately 9%, or $11.3 million, in the first quarter compared with the prior year period. International segment operating earnings were $7.0 million in the 2016 first quarter, compared with $2.3 million in the 2015 quarter. The segment's operating margin was 6% in the 2016 period as compared to 2% in the 2015 quarter. The increase in operating margin for the 2016 quarter was a result of an improvement in U.K. operating results and cost reduction initiatives implemented in 2015.

Broadspire

Broadspire segment revenues before reimbursements were $76.2 million in the 2016 first quarter, up from $69.7 million in the 2015 first quarter. The revenue increase was due to increased medical management services referrals and higher average case values when compared with the 2015 period. Broadspire recorded operating earnings of $8.7 million in the first quarter of 2016, representing an operating margin of 11%, compared with $3.5 million, or 5% of revenues, in the 2015 first quarter.

Garden City Group

Garden City Group revenues before reimbursements were $25.0 million in the first quarter of 2016, compared with $37.4 million in the same period of 2015. The expected decrease in revenues was primarily due to declines in volumes associated with certain large ongoing cases. Operating earnings were $1.5 million in the 2016 first quarter as compared to $5.0 million in the 2015 period, with the related operating margin decreasing from 13% in the 2015 period to 6% in the 2016 period. At March 31, 2016 there was a strong backlog of projects awarded totaling approximately $103.0 million, unchanged from March 31, 2015.

Unallocated Corporate and Shared Costs, Net

Unallocated corporate costs were $4.6 million in the first quarter of 2016, compared with $4.3 million in the same period of 2015. The increase was primarily due to an increase in self-insured expenses.

Restructuring and Special Charges

The Company recorded restructuring and special charges of $2.4 million and $1.1 million in 2016 and 2015, respectively. Restructuring costs of $2.1 million in 2016 were comprised of costs associated with the ongoing implementation of the Global Business Services Center and the Global Technology Services Center, integration costs related to the GAB Robins acquisition, and other restructuring costs in our operating segments and administrative areas. Special charges of $0.3 million in 2016 were for certain legal and professional fees.

Balance Sheet and Cash Flow

Crawford & Company's consolidated cash and cash equivalents position as of March 31, 2016 totaled $53.6 million compared with $76.1 million at December 31, 2015.

The Company's operations used $5.2 million of cash during 2016, compared with $15.6 million in 2015. The $10.5 million improvement in cash used in operating activities in 2016 compared with 2015 was primarily due to improved net income and lower payments for accrued liabilities.

2016 Guidance

Crawford & Company is reaffirming and updating guidance for 2016 as follows:

  • Consolidated revenues before reimbursements between $1.05 and $1.10 billion;
  • Consolidated operating earnings between $80.0 and $90.0 million;
  • Consolidated adjusted EBITDA between $120.0 and $130.0 million;
  • Before expected restructuring charges, net income attributable to shareholders of Crawford & Company on a non-GAAP basis between $36.0 and $42.0 million, or $0.67 to $0.77 diluted earnings per CRDA share, and $0.59 to $0.69 diluted earnings per CRDB share; and
  • After expected restructuring charges, net income attributable to shareholders of Crawford & Company between $24.0 and $30.0 million, or $0.48 to $0.58 diluted earnings per CRDA share, or $0.40 to $0.50 diluted earnings per CRDB share.

The Company expects to incur restructuring and special charges in 2016 totaling $15.6 million pretax, or $0.19 in diluted earnings per share after tax. This is comprised of approximately $8.4 million related to the Global Business Services Centers, which should be partially offset by initial savings in 2016 of $8.0 million, and $7.2 million related to previously announced restructuring plans and special charges.

To a significant extent, Crawford's business depends on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.

Conference Call

As previously announced, Crawford & Company will host a conference call today, May 9, 2016 at 3:00 p.m. Eastern Time to discuss its first quarter 2016 results. The conference call can be accessed live by  dialing 1-800-374-2518 using passcode 90680887. A presentation for today's call can also be found on the investor relations portion of the Company's website, http://www.crawfordandcompany.com. The call will be recorded and available for replay through June 9, 2016. You may dial 1-855-859-2056 to listen to the replay. The access code is 90680887.

Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, goodwill impairment, restructuring and special charges, income taxes, and net income or loss attributable to noncontrolling interests. The reconciliation of operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis is presented below.

Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results and the Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of Crawford & Company with adjustments for depreciation and amortization, net corporate interest expense, income taxes, restructuring and special charges, and stock compensation expense.

Unallocated corporate and shared costs represent expenses related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, certain self-insurance costs and recoveries, and professional fees for corporate level projects that are not allocated to our individual operating segments but are included in our financial performance measure of consolidated operating earnings. Goodwill impairment, restructuring and special charges are non-core items not directly related to our normal business or operations, or our future performance.

Income taxes, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our consolidated or segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and varies significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors and affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis.

Following is a reconciliation of segment and consolidated operating earnings to net income attributable to shareholders of Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented (in thousands, except percentages):

  Quarter ended
  March 31, 2016 % Margin March 31, 2015 %
Margin
Operating earnings:        
U.S. Services $ 9,054   15 % $ 4,161   7 %
International 7,034   6 % 2,343   2 %
Broadspire 8,705   11 % 3,543   5 %
Garden City Group 1,495   6 % 4,951   13 %
Unallocated corporate and shared costs, net (4,618 ) (2 )% (4,302 ) (1 )%
Consolidated operating earnings 21,670   8 % 10,696   4 %
(Deduct) add:        
Net corporate interest expense (2,768 ) (1 )% (1,864 ) (1 )%
Stock option expense (90 ) - % (149 ) - %
Amortization expense (2,459 ) (1 )% (2,098 ) (1 )%
Restructuring and special charges (2,417 ) (1 )% (1,063 ) - %
Income taxes (5,307 ) (2 )% (2,241 ) (1 )%
Net loss (income) attributable to non-controlling interests 1   - % (295 ) - %
Net income attributable to shareholders of Crawford & Company $ 8,630   3 % $ 2,986   1 %
         

Following is a reconciliation of net income attributable to shareholders of Crawford & Company on a GAAP basis to adjusted EBITDA (in thousands):

  Quarter ended
  March 31, 2016 March 31, 2015
Net income attributable to shareholders of Crawford & Company $ 8,630   $ 2,986  
Add:    
Depreciation and amortization 10,294   10,815  
Stock-based compensation 729   404  
Net corporate interest expense 2,768   1,864  
Restructuring and special charges 2,417   1,063  
Income taxes 5,307   2,241  
Adjusted EBITDA $ 30,145   $ 19,373  
     

Further information regarding the Company's operating results for three months ended March 31, 2016, financial position as of March 31, 2016, and cash flows for the three months ended March 31, 2016 is shown on the attached unaudited condensed consolidated financial statements.

About Crawford & Company

Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is one of the world's largest independent providers of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford SolutionSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration.

The Company's shares are traded on the NYSE under the symbols CRDA and CRDB. The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the non-voting Class A Common Stock than on the voting Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless different consideration is approved by the holders of 75% of the Class A Common Stock, voting as a class.

Earnings per share may be different between CRDA and CRDB due to the payment of a higher per share dividend on CRDA than CRDB, and the impact that has on the earnings per share calculation according to generally accepted accounting principles.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.

This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company.  Statements, both qualitative and quantitative, that are not historical facts may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws.  Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations.  Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made.  Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made.  For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company's reports filed with the SEC and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com.

HUG#2010311