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Crawford & Company Reports Record 2012 Fourth Quarter and Annual Results

 

 CRAWFORD & COMPANY 1001 SUMMIT BOULEVARD ATLANTA, GEORGIA 30319 (404) 300-1000

Date:  February 13, 2013  
From:  Jeffrey T. Bowman
Chief Executive Officer     

Revenues Reach Annual Record of $1.177 Billion
Full Year Operating Earnings Increase 40%

Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA and CRDB), the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the fourth quarter and year ended December 31, 2012.

Consolidated Results
Full year consolidated revenues before reimbursements totaled a record $1.177 billion for 2012, compared with $1.125 billion for 2011. Net income attributable to shareholders of Crawford & Company in 2012 was $52.6 million,  compared with net income in 2011 of $45.4 million. Full year 2012 diluted earnings per share were $0.97 for CRDA and $0.94 for CRDB, compared with diluted earnings per share of $0.85 for CRDA and $0.83 for CRDB in the prior year.

Fourth quarter 2012 consolidated revenues before reimbursements totaled a record $313.0 million, an increase of 18% from $265.6 million in the 2011 fourth quarter. Fourth quarter 2012 net income attributable to shareholders of Crawford & Company was $17.9 million, increasing 299% from $4.5 million in the 2011 fourth quarter. Fourth quarter 2012 diluted earnings per share were $0.33 for CRDA and $0.32 for CRDB, compared with diluted earnings per share of $0.09 for CRDA and $0.08 for CRDB, in the prior-year quarter.

Consolidated operating earnings, a non-GAAP financial measure, grew to an annual record of $110.2 million in 2012, increasing 40% from $78.6 million in 2011. For the 2012 fourth quarter, consolidated operating earnings totaled $38.9 million, a quarterly record, more than tripling the $10.0 million reported in the 2011 fourth quarter.

During the 2012 fourth quarter, the Company recorded $8.5 million in special charges, consisting of a $4.3 million  loss on a property sublease and $4.2 million for severance costs, primarily related to the restructuring of our North American operations. In the second and third quarters of 2012, the Company incurred pretax special charges of $2.8 million for a project to outsource certain aspects of our U.S. technology infrastructure. Excluding the special charges, 2012 fourth quarter and full-year net income attributable to shareholders of Crawford & Company would have been $23.2 million and $59.6 million, respectively, and diluted earnings per CRDB share would have been $0.42 and $1.07, respectively.  



During the 2011 fourth quarter, the Company recorded a net $4.6 million in special charges and credits, consisting of a $3.4 million write-off of deferred financing costs related to the repayment of its then-outstanding Term Loan B and $1.2 million in severance expense related to the Broadspire segment. The Company also recorded a tax benefit of $5.5 million related to a change in the valuation allowance for foreign tax credits. In the third quarter of 2011, the Company recorded a gain of $7.0 million ($5.9 million net of tax) related to the final settlement of an arbitration award. Excluding the arbitration award, tax adjustment, and other special charges, 2011 fourth quarter and full-year net income attributable to shareholders of Crawford & Company would have been $1.9 million and $37.0 million, respectively,  and diluted earnings per CRDB share would have been $0.03 and $0.67, respectively.


Balance Sheet and Cash Flow

Crawford & Company's consolidated cash and cash equivalents position as of December 31, 2012 totaled $71.2 million compared with $77.6 million at December 31, 2011.


The Company generated $92.9 million of cash from operations during 2012, compared with $36.7 million during 2011.  The $56.2 million increase in cash provided by operations was largely due to an increase in operating earnings, lower cash payments for accounts payable, accrued liabilities and accrued compensation in 2012 compared with 2011, and reductions in defined benefit pension contributions and taxes paid.


Management's Comments

Mr. Jeffrey T. Bowman, chief executive officer of Crawford & Company, stated, "Our fourth quarter 2012 consolidated operating earnings more than tripled last year's fourth quarter figures and were partly driven by our handling of claims from superstorm Sandy and very strong results from our EMEA/AP and Legal Settlement Administration segments. During the 2012 fourth quarter and full year, we set financial records for consolidated revenues, operating earnings, and operating cash flow.


"The Americas segment saw a surge in activity during the 2012 fourth quarter resulting from superstorm Sandy in the northeastern U.S. which exceeded our initial expectations heading into the quarter. This helped generate improvement in this segment over the 2011 fourth quarter, and should provide us with a good start to 2013.


"Our EMEA/AP segment results during the quarter were largely driven by the ongoing handling of catastrophic flood losses in Thailand, although we also saw improvements in our core U.K. and CEMEA operations. This segment was a very important performer for us during 2012.


"During the 2012 fourth quarter our Legal Settlement Administration segment was engaged in handling the Deep Water Horizon class action settlement, as well as a number of other meaningful class action and bankruptcy matters.  We expect operating activity in this segment to be significant for us during 2013, although at a reduced rate as compared to 2012.


"In the Broadspire segment, we recorded a slight operating profit for the 2012 fourth quarter and full year. We remain focused on delivering stronger operating performance in this business and we are optimistic that we will show continued improvement in the upcoming year."


Mr. Bowman concluded, "I am pleased that our results reflect the management team's focus on our core strategic and operational goals and we expect to continue to expand market share, drive efficiencies and capitalize on the opportunities that present themselves in 2013. We are enthusiastic about our business and are very focused on delivering shareholder value. The initial guidance we are providing today for 2013 reflects the strength of our position in the markets that we serve around the world."





Segment Results For the Fourth Quarter and Full Year

Americas

Americas revenues before reimbursements were $93.5 million in the fourth quarter of 2012, an increase of 14% over  $82.0 million in the 2011 fourth quarter. This increase was primarily due to superstorm Sandy. The impact  of changes in foreign exchange rates for this segment for the 2012 fourth quarter was insignificant. Operating earnings in the 2012 fourth quarter in the segment were $4.4 million, or 5% of revenues, compared with a small operating loss in the 2011 fourth quarter.


For the year, Americas revenues before reimbursements decreased 7% to $334.4 million compared with $357.7 million in 2011. During 2012, the U.S. dollar strengthened against foreign currencies in the segment, resulting in a negative exchange rate impact to segment revenues of $3.0 million from 2011 to 2012. Operating earnings decreased from $19.9 million in 2011 to $11.9 million in 2012, representing an operating margin of 6% and 4% in 2011 and 2012, respectively.


EMEA/AP

Fourth quarter 2012 revenues before reimbursements for the EMEA/AP segment increased 10% to $95.2 million from $86.2 million for the same period of 2011. This increase was primarily due to the continued handling of cases from the 2011 flooding in Thailand. During the 2012 fourth quarter compared with the 2011 fourth quarter, the U.S. dollar strengthened against most major foreign currencies, resulting in a negative exchange rate impact to revenues of $2.1 million in this segment. Operating earnings increased to $18.2 million in the 2012 fourth quarter, an increase of 129% over last year's fourth quarter operating earnings of $8.0 million. The related operating margin was 19% in the 2012 fourth quarter, increasing from 9%  in the 2011 fourth quarter.


For the year, revenues before reimbursements from our EMEA/AP segment totaled $366.7 million, an 8% increase from $340.2 million in 2011. During 2012, the U.S. dollar strengthened against most major foreign currencies, resulting in a negative exchange rate impact to revenues of $10.3 million in 2012 compared with 2011. EMEA/AP operating earnings increased to $48.6 million in 2012, an increase of 71% from 2011 operating earnings of $28.4 million. The operating margin increased from 8% in 2011 to 13% in 2012.


Broadspire

Revenues before reimbursements from the Broadspire segment were $58.8 million in the 2012 fourth quarter, slightly above the $58.2 million for the 2011 quarter. Operating earnings totaled $0.4 million in the 2012 fourth quarter, or 1% of revenues, compared with an operating loss of $2.3 million, or a negative operating margin of 4%, in the prior-year period.


For the year, Broadspire segment revenues before reimbursements increased 2% to $239.0 million compared with $234.8 million in 2011. Broadspire recorded break-even operating results for the year, compared with an operating loss of $11.4 million, or a negative operating margin of 5% in 2011.


Legal Settlement Administration

Legal Settlement Administration revenues before reimbursements were $65.4 million in the 2012 fourth quarter, compared with $39.2 million in the 2011 fourth quarter. Operating  earnings totaled $18.2 million in the 2012 fourth quarter, or 28% of revenues, compared with $8.8 million, or 22% of revenues, in the prior-year period.


For the year, Legal Settlement Administration revenues before reimbursements were $236.6 million, compared with $192.6 million in 2011. Operating earnings were $60.3 million, increasing 17% from $51.3 million in 2011, with the related operating margin decreasing slightly from 27% in 2011 to 25% in 2012.  The segment's awarded project backlog approximated $151.9 million at December 31, 2012, compared with $64.0 million at December 31, 2011.


2013 Guidance

Crawford & Company is providing initial guidance for 2013 as follows:


  • Consolidated revenues before reimbursements between $1.05 and $1.08 billion.
     
  • Consolidated operating earnings between $85.0 and $93.0 million.
     
  • Consolidated cash provided by operating activities between $65.0 and $70.0 million.
     
  • After reflecting stock option expense, net corporate interest expense, customer-relationship intangible asset amortization expense, and income taxes, net income attributable to shareholders of Crawford & Company on a GAAP basis between $49.0 and $54.0 million, or $0.85 to $0.95 diluted earnings per CRDB share.

Crawford's business is dependent, to a significant extent, on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of claims and revenue for the Company, are generally not subject to accurate forecasting.


Earnings per share may be different between CRDA and CRDB due to the payment of a higher per share dividend on CRDA than CRDB, and the impact that has on the earnings per share calculation according to generally accepted accounting principles. References in this release are generally only to CRDB, as that presents a more dilutive measure.


Crawford & Company's management will host a conference call with investors on Wednesday, February 13, 2013 at 3:00 p.m. EST to discuss 2012 results. The call will be recorded and available for replay through February 27, 2013. You may dial 1-855-859-2056 (404-537-3406 international) to listen to the replay. The access code is 94597751. Alternatively, please visit our web site at www.crawfordandcompany.com for a live audio web cast and related financial presentation.


Further information regarding the Company's financial position, operating results, and cash flows for the quarter and year ended December 31, 2012 is shown on the attached unaudited condensed consolidated financial statements.


Non-GAAP Presentation

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income (loss) or operating earnings (loss). A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of income.


Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP.  We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria our management and CODM use. Consolidated operating earnings (loss) represent segment earnings (loss) including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, special charges and credits, income taxes, and net income or loss attributable to noncontrolling interests. The reconciliation of operating earnings (loss) to net income attributable to shareholders of Crawford & Company on a GAAP basis is presented on page 6 below.


Unallocated corporate and shared costs and credits represent expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, defined benefit pension costs or credits for our frozen U.S. pension plan, and certain self-insurance costs and recoveries that are not allocated to our individual operating segments but are included in our financial performance measure of consolidated operating earnings.


Income tax expense, net corporate interest expense, stock option expense, and amortization of customer-relationship intangible assets are recurring components of our net income, but they are not considered part of our consolidated or segment operating earnings (loss) because they are managed on a corporate-wide basis. Income tax expense is calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services, and varies significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis. 


Special charges and credits may arise from events (such as expenses related to restructurings, losses on subleases, etc.) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis.







Following is a reconciliation of segment operating earnings (loss) to net income attributable to shareholders of Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented (in thousands, except percentages):



Quarter ended Year ended
December 31, 2012 % Margin December 31, 2011 % Margin December 31, 2012 % Margin December 31, 2011 %
Margin
Operating Earnings (Loss):
Americas $ 4,448 5 % $ (238 ) - $ 11,877 4 % $ 19,851 6 %
EMEA/AP 18,232 19 % 7,956 9 % 48,585 13 % 28,421 8 %
Broadspire 444 1 % (2,250 ) (4 )% 27 - (11,434 ) (5 )%
Legal Settlement Administration 18,170 28 % 8,770 22 % 60,284 25 % 51,307 27 %
Unallocated corporate and shared costs and credits (2,441 ) (1 )% (4,206 ) (2 )% (10,613 ) (1 )% (9,555 ) (1 )%
Consolidated Operating Earnings 38,853 12 % 10,032 4 % 110,160 9 % 78,590 7 %
(Deduct) Add:
Net corporate interest expense (1,822 ) (1 )% (3,515 ) (1 )% (8,607 ) (1 )% (15,911 ) (1 )%
Stock option expense (86 ) - (75 ) - (408 ) - (450 ) -
Amortization expense (1,629 ) (1 )% (1,646 ) (1 )% (6,373 ) (1 )% (6,177 ) (1 )%
Special charges and credits (8,538 ) (3 )% (4,613 ) (2 )% (11,332 ) (1 )% 2,379 -
Income taxes (8,744 ) (3 )% 4,598 2 % (29,957 ) (3 )% (12,739 ) (1 )%
Net income attributable to non-controlling interests (122 ) - (289 ) - (866 ) - (288 ) -
Net income attributable to shareholders of Crawford & Company $ 17,912 6 % $ 4,492 2 % $ 52,617 4 % $ 45,404 4 %



Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry, as well as to self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.


The Company's two classes of stock are substantially identical, except with respect to voting rights and the Company's ability to pay greater cash dividends on the Class A Common Stock than on the Class B Common Stock, subject to certain limitations. In addition, with respect to mergers or similar transactions, holders of Class A Common Stock must receive the same type and amount of consideration as holders of Class B Common Stock, unless approved by the holders of 75% of the Class A Common Stock, voting as a class.




This press release contains forward-looking statements, including statements about the financial condition, results of operations and earnings outlook of Crawford & Company.  Statements, both qualitative and quantitative, that are not historical facts may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws.  Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations.  Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made.  Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made.  For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company's reports filed with the SEC and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com.

FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.





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