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Crawford Reports 2010 First Quarter Results
Strong Legal Settlement Administration Results Offset by Lower North American Claim Volumes

ATLANTA, May 10, 2010 /PRNewswire via COMTEX/ --Crawford & Company (www.crawfordandcompany.com) (NYSE: CRDA and CRDB), the world's largest independent provider of claims management solutions to insurance companies and self-insured entities, today announced its financial results for the first quarter ended March 31, 2010.

Consolidated Results

First quarter 2010 consolidated revenues before reimbursements totaled $236.3 million compared to $236.1 million in the 2009 first quarter. First quarter 2010 net income attributable to Crawford & Company was $3.1 million, unchanged compared to net income of $3.1 million generated in the 2009 first quarter. First quarter 2010 basic and diluted earnings per share were $0.06 equaling the $0.06 reported in the prior-year quarter.

During the 2010 first quarter, the Company incurred lease termination costs of $2.0 million, after related income taxes. These costs reduced earnings per share by $0.04 for the 2010 first quarter. First quarter 2009 earnings per share included restructuring costs relating to certain of our international operations of $1.2 million, after related income taxes, or $0.02 per share.

Revenues, net income attributable to Crawford & Company and earnings per share in the 2010 first quarter were impacted by a number of items, including decreased defined benefit pension expense, increased net corporate interest expense, the positive impact of foreign currency changes, and increased restructuring and other costs, all of which are outlined below:





                                                       Net
                                                     Income
                                                    attributable
                                        Revenues       to
                                         Before     Crawford
                                    reimbursements  & Company       EPS
    In millions, except per share
     amounts                        --------------- ------------    ---

    1st quarter 2009 results                 $236.1        $3.1   $0.06
    (Less)/Add:
    Foreign currency impact in 2010            13.2         0.6    0.01
    Decrease in pension expense in
     2010                                         -         0.2    0.01
    Increase in restructuring and
     other costs in 2010                          -        (0.8)  (0.02)
    Increase in net interest
     expense in 2010                              -        (0.5)  (0.01)
    Operating changes                         (13.0)        0.5    0.01
                                              -----         ---    ----
    1st quarter 2010 results                 $236.3        $3.1   $0.06
                                             ======        ====   =====

Crawford used $23.8 million of cash in operations during the 2010 first quarter, compared to the $12.0 million in cash used in operations during the 2009 period. The $11.8 million increase in cash used from operations was due to increased contributions to the Company's frozen U.S. defined benefit pension plan and growth in working capital. The Company's consolidated cash and cash equivalents position as of March 31, 2010 totaled $48.3 million compared to $42.5 million at March 31, 2009 and $70.4 million at December 31, 2009.

International Operations

First quarter 2010 revenues before reimbursements for the International Operations segment increased 15.2% to $104.5 million from $90.6 million for the same period in 2009. During the 2010 first quarter compared to the 2009 first quarter, the U.S. dollar weakened against most major foreign currencies, resulting in a positive exchange rate impact to revenues of $13.2 million. Excluding the beneficial impact of exchange rate changes, International Operations revenues would have been $91.3 million in the 2010 first quarter. International Operations operating expenses for the 2010 first quarter increased by $14.7 million in U.S. dollars, a 17.6% increase, and increased by 2.7% on a constant dollar basis, compared to the 2009 period. Operating earnings declined to $6.6 million in the 2010 first quarter, down 11.5% from last year's first quarter operating earnings of $7.4 million, due primarily to weakness in our Canadian and continental Europe markets. The related operating margin was 6.3% in the 2010 first quarter, compared to an 8.2% operating margin in the 2009 first quarter.

U.S. Property & Casualty

U.S. Property & Casualty revenues before reimbursements were $49.2 million in the first quarter of 2010, decreasing 11.0% from $55.3 million in the 2009 first quarter, due primarily to a reduction in weather-related claim volumes. Revenues generated by the Company's catastrophe adjuster group were $3.2 million in the 2010 first quarter, compared to $4.9 million in the 2009 period. Operating earnings in the 2010 first quarter in the U.S. Property & Casualty segment declined to $5.1 million, or an operating margin of 10.4% of revenues, compared to operating earnings of $6.2 million, or 11.1% of revenues in the 2009 first quarter.

Broadspire

Revenues before reimbursements from the Broadspire segment were $62.0 million in the 2010 first quarter, down 16.9% from $74.6 million in the 2009 quarter. Broadspire had an operating loss of $2.3 million in the 2010 first quarter, or an operating margin of (3.8%) of revenues, compared to an operating loss of $2.0 million, or (2.6%) of revenues, in the prior-year period. This decline was primarily due to lower workers' compensation claim referrals as a result of lower U.S. employment levels and the impact of a previously announced nonrenewal of a major contract within the segment.

Legal Settlement Administration

Legal Settlement Administration revenues before reimbursements were $20.7 million in the 2010 first quarter, compared to $15.6 million in the 2009 quarter, reflecting the benefit of significant bankruptcy administration and securities class action cases. Operating earnings totaled $3.3 million in the 2010 first quarter, or an operating margin of 15.9% of revenues, compared to $1.5 million, or 9.8% of revenues, in the prior-year period. The segment's awarded project backlog totaled approximately $50.7 million at March 31, 2010 as compared to $39.0 million at March 31, 2009.

Management's Comments

Mr. Jeffrey T. Bowman, chief executive officer of Crawford & Company, stated, "Our first quarter 2010 operating results reflect continued challenging business and general economic conditions, particularly unemployment levels in the U.S. leading to lower claim volumes across the industry and the absence of significant weather-related claims activity.

"Our International Operations segment continued to be a strong contributor, even as revenues increased only slightly on a constant dollar basis. This aspect of our business was also negatively impacted by the lack of significant weather-related claims activity in the 2010 quarter, particularly in our key Canadian market.

"In our U.S. Property & Casualty segment, we maintained double-digit operating margins in the face of lower claims volumes and a lack of catastrophic activity in the U.S. The solid performance of our core business was enhanced by growth in our Contractor Connection business in the 2010 first quarter.

"The Broadspire segment continues to be the most impacted by the current economic downturn, in that its business is primarily comprised of handling workers' compensation claims. The current level of unemployment is resulting in significantly lower workplace-related claims volumes in the U.S. We are targeting our sales and marketing efforts in this segment to drive market share gains to counteract the industry-wide claims decline and are also actively reviewing our cost base in this and all of our other businesses.

"We were very pleased by the performance of our Legal Settlement Administration segment as revenues grew by over 30% and operating earnings more than doubled. We benefited from significant bankruptcy and securities class action projects during the 2010 quarter. We continue to have a strong backlog of awarded projects in this segment and have a strong leadership position in the key markets we serve.

"Operating cash flow for the 2010 first quarter showed an expected decline from 2009 levels. Historically, our cash requirements are highest in the first quarter and cash balances replenish over the course of the year. As previously announced, in January of this year we made a discretionary $10.0 million cash contribution to our frozen U.S. defined benefit pension plan. We are continuing to drive our Company to improve its working capital profile."

Mr. Bowman concluded, "Our overall results for the 2010 first quarter were slightly better than our

expectations; however, we expect industry conditions to continue to be challenging, particularly in employment levels in the U.S. We continue to focus significant attention on our administrative cost base across the entire organization to ensure we are operating more efficiently during 2010. We were successful during the 2010 first quarter in reducing our selling, general and administrative costs and our efforts in this regard will continue."

2010 Guidance

Crawford & Company reaffirmed its previously issued guidance for 2010 as follows:

  • Consolidated revenues before reimbursements between $970 million and $990 million.
  • Consolidated operating earnings between $54.3 million and $60.3 million.
  • Consolidated cash provided by operating activities between $30.0 and $35.0 million.
  • After reflecting stock-based compensation expense, net corporate interest expense, customer-relationship intangible asset amortization expense, special charges, and income taxes, net income attributable to Crawford & Company on a GAAP basis between $23.5 million and $26.5 million, or $0.44 to $0.50 diluted earnings per share.

Crawford & Company's management will host a conference call with investors on Monday, May 10, 2010 at 3:00 p.m. EDT to discuss earnings and other developments. The call will be recorded and available for replay through May 17, 2010. You may dial 1-800-642-1687 (706-645-9291 international) to listen to the replay. The access code is 71314096. Alternatively, please visit our web site at www.crawfordandcompany.com for a live audio web cast and related financial presentation.

Further information regarding the Company's financial position, operating results, and cash flows for the quarter ended March 31, 2010 is shown on the attached condensed consolidated unaudited financial statements.

In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are reported as revenues and expenses in our consolidated results of operations. In the foregoing discussion of segment results of operations, we do not include a gross up of segment revenues and expenses for these pass-through reimbursed expenses. The amount of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or loss. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.

Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our operating segments and make resource allocation decisions. Unlike net income, our operating earnings measure is not a standard performance measure found in GAAP. However, since it is our segment measure of profitability presented in conformity with the Financial Accounting Standards Board's ("FASB") Accounting Standards Codification ("ASC") Topic 280 "Segment Reporting," it is not considered a non-GAAP measure requiring reconciliation pursuant to Securities and Exchange Commission ("SEC") guidance contained in Regulation G and Item 10(e) of Regulation S-K. We believe this measure is useful in that it allows an evaluation of segment operating performance using the same criteria our management and CODM use. Operating earnings represent segment earnings excluding income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, stock option expense, certain other gains and expenses, and certain unallocated corporate and shared costs. Net income or loss attributable to noncontrolling interests has been removed from operating earnings. Income tax expense, net corporate interest expense, amortization of customer-relationship intangible assets, and stock option expense are recurring components of our net income or loss, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income tax expense is based on statutory rates in effect in each of the jurisdictions where we provide services, and which vary throughout the world. Net corporate interest expense results from Company-level capital structure decisions made by management. Amortization expense relates to non-cash amortization expense of customer-relationship intangible assets resulting from business combinations. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings in order to better assess the results of each segment's operating activities on a consistent basis. Certain other gains and expenses may arise from events (such as gains on sales of businesses and real estate, expenses related to restructurings, and goodwill impairment charges) that are not allocated to any particular segment since they historically have not regularly impacted our performance and are not expected to impact our future performance on a regular basis. Following is a reconciliation of segment operating earnings (loss) to net income attributable to Crawford & Company on a GAAP basis and the related margins as a percentage of revenues before reimbursements for all periods presented:



                                            Quarter ended
                                            -------------
                          March 31,                March 31,
                             2010     % Margin        2009     % Margin
                         ----------   --------    ----------   --------
    Operating Earnings
     (Loss):
    U.S. property &
     casualty                 $5,096       10.4%       $6,161       11.1%
    International
     operations                6,552        6.3         7,406        8.2
    Broadspire                (2,333)      (3.8)       (1,954)      (2.6)
    Legal settlement
     administration            3,283       15.9         1,527        9.8
    Unallocated
     corporate and
     shared
     (costs)/credits            (141)      (0.1)       (1,976)      (0.8)
    Add/(deduct):
       Special charges        (2,663)      (1.1)       (1,815)      (0.8)
       Stock option
        expense                 (204)      (0.1)         (233)      (0.1)
       Amortization
        expense               (1,500)      (0.6)       (1,498)      (0.6)
       Net corporate
        interest expense      (4,137)      (1.8)       (3,485)      (1.5)
       Provision for
        income tax              (893)      (0.4)       (1,120)      (0.5)
       Net (income) loss
        attributable to           (6)         -            69          -
        non-controlling
         interest                ---                      ---
    Net income
     attributable to
     Crawford &
     Company                  $3,054        1.3        $3,082        1.3
                              ======                   ======




Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management; workers' compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

This press release contains forward-looking statements, including statements about the financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be "forward-looking" statements as defined in the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company's reports filed with the SEC and available at www.sec.gov or in the Investor Relations section of Crawford & Company's website at www.crawfordandcompany.com.


                              CRAWFORD  &  COMPANY
                 CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                                    Unaudited
        (In Thousands, Except Earnings Per Share Amounts and Percentages)


     Quarter Ended March 31                      2010     2009  % Change
     ----------------------                      ----     ----  --------
     Revenues:

         Revenues Before Reimbursements      $236,266 $236,083         0%
         Reimbursements                        15,787   14,200        11%
                                               ------   ------
     Total Revenues                           252,053  250,283         1%

     Costs and Expenses:

              Cost of Services Before
               Reimbursements                 176,546  175,162         1%
              Reimbursements                   15,787   14,200        11%
                                               ------   ------
         Total Cost of Services               192,333  189,362         2%

         Selling, General and Administrative   48,967   51,488        -5%
         Corporate Interest Expense, Net        4,137    3,485        19%
         Restructuring and Other Costs          2,663    1,815        47%
     Total Costs and Expenses                 248,100  246,150         1%
                                              -------  -------


     Income Before Income Taxes                 3,953    4,133        -4%
     Provision for Income Taxes                   893    1,120       -20%
                                                  ---    -----

     Net Income                                 3,060    3,013         2%
       Less:  Net Income (Loss)
        Attributable to Noncontrolling
        Interests                                   6      (69)     -109%
                                                  ---      ---
     Net Income Attributable to Crawford
      & Company                                $3,054   $3,082        -1%
                                               ======   ======




     Earnings Per Share -Basic and
      Diluted                                   $0.06    $0.06         0%
                                                -----    -----

     Weighted-Average Shares Used For:
        Basic Earnings Per Share               52,387   51,370
                                               ------   ------
        Diluted Earnings Per Share             52,915   52,688
        --------------------------             ------   ------



              CRAWFORD & COMPANY
     SUMMARY RESULTS BY OPERATING SEGMENT
            Quarter Ended March 31
                   Unaudited
      (In Thousands, Except Percentages)


                                   U.S. Property &
                                      Casualty          %
                                   2010      2009  Change
                                   ====      ====  ======


    Revenues Before
     Reimbursements             $49,194   $55,294    -11.0%

    Compensation & Benefits      29,184    32,565    -10.4%
    % of Revenues Before
     Reimbursements                59.3%     58.9%

    Expenses Other than
     Reimbursements,
       Compensation & Benefits   14,914    16,568    -10.0%
    % of Revenues Before
     Reimbursements                30.3%     30.0%
                                   ----      ----

    Total Operating Expenses     44,098    49,133    -10.2%
                                 ------    ------    -----

    Operating Earnings (Loss)
     (1)                         $5,096    $6,161    -17.3%
    % of Revenues Before
     Reimbursements                10.4%     11.1%
                                   ----      ----



                                      International
                                        Operations         %
                                      2010      2009  Change
                                      ====      ====  ======


    Revenues Before
     Reimbursements               $104,451   $90,630     15.2%

    Compensation & Benefits         73,089    64,373     13.5%
    % of Revenues Before
     Reimbursements                   70.0%     71.0%

    Expenses Other than
     Reimbursements,
       Compensation & Benefits      24,810    18,851     31.6%
    % of Revenues Before
     Reimbursements                   23.7%     20.8%
                                      ----      ----

    Total Operating Expenses        97,899    83,224     17.6%
                                    ------    ------     ----

    Operating Earnings (Loss)
     (1)                            $6,552    $7,406    -11.5%
    % of Revenues Before
     Reimbursements                    6.3%      8.2%
                                       ---       ---



                                      Broadspire          %
                                    2010       2009  Change
                                    ====       ====  ======


    Revenues Before
     Reimbursements              $61,963    $74,601    -16.9%

    Compensation & Benefits       37,179     42,821    -13.2%
    % of Revenues Before
     Reimbursements                 60.0%      57.4%

    Expenses Other than
     Reimbursements,
       Compensation & Benefits    27,117     33,734    -19.6%
    % of Revenues Before
     Reimbursements                 43.8%      45.2%
                                    ----       ----

    Total Operating Expenses      64,296     76,555    -16.0%
                                  ------     ------    -----

    Operating Earnings (Loss)
     (1)                        ($2,333)    ($1,954)    19.4%
    % of Revenues Before
     Reimbursements                 -3.8%      -2.6%
                                    ----       ----



                                   Legal Settlement
                                    Administration        %
                                     2010      2009  Change
                                     ====      ====  ======


    Revenues Before
     Reimbursements               $20,658   $15,558     32.8%

    Compensation & Benefits        10,076     8,015     25.7%
    % of Revenues Before
     Reimbursements                  48.8%     51.5%

    Expenses Other than
     Reimbursements,
       Compensation & Benefits      7,299     6,016     21.3%
    % of Revenues Before
     Reimbursements                  35.3%     38.7%
                                     ----      ----

    Total Operating Expenses       17,375    14,031     23.8%
                                   ------    ------     ----

    Operating Earnings (Loss)
     (1)                           $3,283    $1,527    115.0%
    % of Revenues Before
     Reimbursements                  15.9%      9.8%
                                     ----       ---



    (1) A segment financial measure representing earnings (loss) before
    net corporate interest expense, amortization of customer-
    relationship intangible assets, stock option expense, income
         tax expense, unallocated corporate and shared costs, and
         restructuring costs.  See page 6 for a reconciliation of Operating
         Earnings to Net Income computed in accordance with GAAP.



                                 CRAWFORD & COMPANY
                       CONDENSED CONSOLIDATED BALANCE SHEETS
                     As of March 31, 2010 and December 31, 2009
                         (In Thousands, Except Par Values)


                                         Unaudited      *

                                          March 31  December 31
     Assets                                 2010       2009
     ------                                 ----       ----

       Current Assets:
         Cash and Cash Equivalents         $48,294    $70,354
         Accounts Receivable, Net          152,735    139,215
         Unbilled Revenues, Net             98,910     93,796
         Prepaid Expenses and Other
          Current Assets                  21,563     22,350
                                          ------     ------

       Total Current Assets              321,502    325,715
                                         -------    -------

         Property and Equipment          143,878    144,254
         Less Accumulated
          Depreciation                 (102,673)   (102,108)
                                        --------   --------

       Net Property and Equipment         41,205     42,146
                                          ------     ------

       Other Assets:
         Goodwill                        123,104    123,169
         Intangible Assets Arising
          from Business
          Acquisitions, Net              102,716    104,409
         Capitalized Software
          Costs, Net                      51,759     50,463
         Deferred Income Tax Asset        68,640     69,504
         Other Noncurrent Assets          27,131     27,499
                                          ------     ------
       Total Other Assets                373,350    375,044
                                         -------    -------

       Total Assets                     $736,057   $742,905
                                        ========   ========


     Liabilities and
      Shareholders' Investment
     -------------------------

       Current Liabilities:
         Short-Term Borrowings           $13,932        $32
         Accounts Payable                 33,349     35,449
         Accrued Compensation and
          Related Costs                   59,212     70,871
         Other Accrued Current
          Liabilities                     51,192     47,318
         Self-Insured Risks               17,191     18,475
         Deferred Revenues                57,224     53,664
         Mandatory Company
          Contributions due to
          Pension Plan                    15,000     25,000
         Current Installments of
          Long-Term Debt and
          Capital Leases                   2,318      8,189
                                           -----      -----

       Total Current Liabilities         249,418    258,998
                                         -------    -------

       Noncurrent Liabilities:
         Long-Term Debt and
          Capital Leases, Less
          Current Installments           172,480    173,061
         Deferred Revenues                32,885     33,524
         Self-Insured Risks               15,130     14,824
         Accrued Pension
          Liabilities, Less Current
          Mandatory Contributions        187,417    187,507
         Other Noncurrent
          Liabilities                     14,641     13,705
                                          ------     ------
       Total Noncurrent
        Liabilities                      422,553    422,621
                                         -------    -------

       Shareholders' Investment:
         Class A Common Stock,
          $1.00 Par Value                 27,767     27,355
         Class B Common Stock,
          $1.00 Par Value                 24,697     24,697
         Additional Paid-in
          Capital                         29,232     29,570
         Retained Earnings               143,517    140,463
         Accumulated Other
          Comprehensive Loss           (165,689)   (165,403)
                                        --------   --------
             Total Crawford & Company
              Shareholders' Investment    59,524     56,682

       Noncontrolling Interests            4,562      4,604
                                           -----      -----

       Total Shareholders'
        Investment                        64,086     61,286
                                          ------     ------

       Total Liabilities and
        Shareholders' Investment        $736,057   $742,905
                                        ========   ========

      * Derived from the audited Consolidated Balance Sheet

                              CRAWFORD & COMPANY
                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                Quarter Ended March 31, 2010 and March 31, 2009
                                   Unaudited
                                (In Thousands)


                                                               2010      2009
                                                               ----      ----

     Cash Flows From Operating Activities:
     -------------------------------------
       Net Income                                            $3,060    $3,013
       Reconciliation of Net Income to Net Cash
        Used In
         Operating Activities:
             Depreciation and Amortization                    7,592     7,671
             Stock-Based Compensation Costs                     777     1,595
             Loss on Sales of Property and Equipment,
              Net                                                18        20
            Changes in Operating Assets and
             Liabilities, Net
              of Effects of Acquisition:
                  Accounts Receivable, net                 (13,962)     4,591
                  Unbilled Revenues, net                     (5,877)      135
                  Accrued Income Taxes                        3,486    (1,579)
                  Accounts Payable and Accrued Liabilities (10,316)  (16,130)
                  Deferred Revenues                           3,079    (4,779)
                  Retirement Plan Liabilities              (11,056)    (7,733)
                  Prepaid Expenses and Other Operating
                   Activities                                  (602)    1,214
                                                               ----     -----
     Net Cash Used In Operating Activities                 (23,801)  (11,982)
                                                            -------   -------


     Cash Flows From Investing Activities:
     -------------------------------------
       Acquisitions of Property and Equipment,
        net                                                  (2,018)   (2,431)
       Capitalization of Software Costs                      (3,645)   (3,172)
       Other Investing Activities                                 -      (335)
                                                                ---      ----
     Net Cash Used In Investing Activities                   (5,663)   (5,938)
                                                             ------    ------


     Cash Flows From Financing Activities:
     -------------------------------------
       Shares used to settle withholding taxes
        for stock-based compensation plans                     (703)   (1,886)
       Increase (Decrease) in Short-Term
        Borrowings, net                                      15,690    (5,771)
       Payments on Long-Term Debt and Capital
        Lease Obligations                                    (6,438)     (612)
       Capitalized Loan Costs                                     -      (944)
       Other Financing Activities                               (39)       15
                                                                ---       ---
     Net Cash Provided by (Used in) Financing
      Activities                                              8,510    (9,198)
                                                              -----    ------

     Effect of Exchange Rate Changes on Cash
      and Cash Equivalents                                   (1,106)   (3,480)
                                                             ------    ------
     Decrease in Cash and Cash Equivalents                 (22,060)  (30,598)
     Cash and Cash Equivalents at Beginning
      of Period                                              70,354    73,124
     Cash and Cash Equivalents at End of
      Period                                                $48,294   $42,526
                                                            =======   =======


SOURCE Crawford & Company